How does a Product Service Plan work?

 Shop Product Service Plan ensures the long-lasting enjoyment of your purchase with comprehensive coverage from the day you buy it. Some of the benefits are:

24 hour Customer Service
Guaranteed Product Performance
Replacement Guarantee

24 hour Customer Service
we Shop's trained customer service representatives are available to assist you 24 hours a day, 7 days a week, 365 days a year. Your Product Service Plan provides you prompt and courteous service.

Performance Guarantee
Your Product Service Plan coverage goes beyond most manufacturer's warranties, guaranteeing that your product will perform to the manufacturer's specifications for the duration of the coverage.

Replacement Guarantee
You'll have peace of mind knowing that your product will be replaced if we are unable to repair it, or if the repair will take longer than 60 days.

No Lemon Guarantee
If your product requires more than three major repairs, we'll provide you with a replacement product.

Power Surge Protection
Your product will be repaired or replaced should it be damaged by a power surge (hardware only - software and data not included).

Accessory Coverage
Accessories and peripheral devices that come with your product are protected by your Product Service Plan, provided they came in the original manufacturer's package.

How does a Product Replacement Plan work?
With a we Shop Product Replacement Plan, we don't fix your products, we replace them. Benefits include:

Full Replacement Guarantee
If your product is found defective under normal usage, we will provide a replacement credit so you can purchase a new one.

We're Here When You Need Us
we Shop's customer service representatives are available to assist you 24 hours a day, 7 days a week, 365 days a year.
Coverage is governed by the terms & conditions of this Plan. See terms and conditions for details.

Can I purchase a Product Service Plan on a product I already purchased at a store?
Yes. Simply return to the store within 30 days from the time you purchased your product and request the accompanying Product Service Plan.

When does my Product Service Plan start?
Your Product Service Plan will begin on the date your purchase is shipped plus 5 days, to allow for transit.

Example: 4 Year Product Service Plan
Date you ordered your purchase online: Date your purchase is shipped: Date your Product Service Plan starts:
January 12, 2004 January 15, 2004 January 20, 2004

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When does my Product Service Plan expire?
The date your Product Service Plan will expire is dependent on the length of term purchased. If you purchase a four year Plan, your Product Service Plan will expire exactly four years from the date it started.

Example: 4 Year Product Service Plan
Date you ordered your purchase online: Date your purchase is shipped: Date your Product Service Plan starts: Date your Product Service Plan Expires:
January 12, 2004 January 15, 2004 January 20, 2004 January 20, 2008

Is the Product Service Plan transferable?
Yes, the Product Service Plan is transferable to a new owner. This is a great way to make your product easier to resell. This also makes the Product Service Plan a great addition to any gift. There is no additional paperwork involved; simply give the new owner a copy of your original receipt.

May I return my Product Service Plan?
Yes: Product Service Plan can be returned within 30 days of receiving your product for a full refund.